OUR COMMITMENT TO YOU
We understand that a Cedarshed product may well be a major purchase for you. We want you to be aware of our Warranty Policy so you feel comfortable and confident that you’ve made the right decision.
"All Structures purchased directly from Cedarshed are covered for a period of one year for defects in manufacturing and workmanship."
In addition to this, if you are missing or have received a broken piece, simply call our Cedarshed Customer Support Line @ 1-800-830-8033. After we determine how to solve the problem to your satisfaction, we will be happy to replace the part(s) free of charge. The replacement part(s) should be couriered or shipped from our premises within ten (10) business days of receipt of the purchaser’s notification.
It is the purchaser’s responsibility to notify Cedarshed Industries, within 14 days after receiving the product, of any broken or missing pieces. Failure to do so will void Cedarshed’s obligation to send parts out free of charge. If you cannot confirm that all pieces are intact and in good shape within the allotted time period, it is the purchaser’s obligation to notify Cedarshed in writing of your situation so that a longer grace period may be granted. Such extension requests, and approval by Cedarshed Industries, must be in written form.
Cedarshed considers all sales to be final once the product(s) ship from our plant, and does not accept returns unless the product is damaged in transit and cannot be salvaged.